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Privacy and Data Protection

At PAPOY, we believe great things are built on trust. The same goes for your data.

This page explains what data we collect, why we need it, and how we protect it.

Who we are

The data controller is:

PAPOY (2B SMART d.o.o.)

Malešnica 27

10147 Zagreb

Contact: info@papoy.hr

If you have any questions regarding your data, feel free to reach out.

What data we collect

We only collect data that is necessary for communication and providing our services:

  • full name
  • email address
  • phone number
  • reservation details
  • messages you send us
  • basic technical data about website visits (cookies, IP address)

We don’t ask for anything we don’t need.

Why we collect it

We use your data only to:

  • respond to your inquiry
  • confirm reservations
  • communicate with you
  • improve our website
  • ensure system security

Simply put – to provide you with a great experience, both online and offline.

How we protect your data

Your data is:

  • not sold
  • not shared without reason
  • not used for spam
  • not used for aggressive marketing

We only share data with trusted partners who help us operate (e.g. hosting, IT support), and they are also required to protect it.

How long we keep your data

We keep your data only as long as necessary:

  • inquiries: up to 12 months
  • reservations: for the duration of the business relationship
  • legal data: in accordance with legal requirement

After that, data is deleted or anonymized.